Question 1

What payment methods do you accept?

Accepted Answer

We typically accept all major credit cards through our accredited payment gateway partner, Stripe. We also provide alternative payment methods for various selected plans. Contact our sales team for more details.

Question 2

When will I be billed?

Accepted Answer

Billing occurs on the same day each month or year that your paid subscription started, depending on your chosen plan.

Question 3

What happens if my payment fails?

Accepted Answer

We’ll notify you and may retry payment. Please update your payment details to avoid service interruption or a downgrade to the free plan.

Question 4

How do I upgrade or downgrade my subscription plan?

Accepted Answer

This can usually be done in the “Plans and billing” section of your account settings. Changes may take effect immediately or at the next billing cycle.

Question 5

Do you offer enterprise pricing or custom plans?

Accepted Answer

Yes, for larger organizations with specific needs, contact us (https://medialens.io/contact-us)to discuss tailored solutions.

Billing & Pricing

Account Access & Management

Getting Started & Understanding MediaLens

FAQ